---
type: Static
title: Work Health and Safety Policy
description: National Digital's WHS policy, covering our obligations as a PCBU under the Work Health and Safety Act 2011 (Qld) for a remote-first software team.
resource: https://nationaldigital.com.au/governance/work-health-and-safety-policy/
tags: []
timestamp: '2026-09-15T00:00:00.000Z'
language: en-AU
publisher: National Digital
author: Cameron Young
authorRole: CEO
datePublished: '2026-08-17'
dateModified: '2026-09-15'
pillar: static
canonical: https://nationaldigital.com.au/governance/work-health-and-safety-policy/
verifiedBy: Cameron Young
---

_Home — Governance and Credentials — Work Health and Safety Policy_

*Legal document*

# Work Health and Safety Policy

| Document control | |
| --- | --- |
| Issued by | The Trustee for Australian Business Trust · ABN 13 744 838 758 · Trustee ACN 658 447 280 |
| Version | 1.0 |
| Status | Approved |
| Next review | 17 August 2027, or on any material change to how or where work is performed |
| Approved on | 17 August 2026 |
| Approved by | Cameron Young, Chief Executive Officer |

## 1. Purpose and commitment

National Digital is committed to providing a safe and healthy working environment for all
workers, contractors and visitors, and to meeting its obligations under the *Work Health and
Safety Act 2011* (Qld) and corresponding legislation in every state where our workers are based.

We are a software consultancy. Our people work at computers, predominantly from home or from
client premises, and our principal health and safety risks are therefore ergonomic, psychosocial
and related to travel.

The duties in this policy are carried into each engagement by the agreement that creates it. Every
employment agreement and contractor services agreement requires the worker to provide and maintain
a safe working environment and suitable equipment at their own location, and to comply with our
policies as they are varied from time to time.

We accept that the primary duty of care cannot be delegated or transferred, and that it extends
to contractors and labour engaged through third parties, not only to direct employees.

## 2. Scope

This policy applies to:

- **Directors and officers** of the trustee company, who hold a due-diligence duty under s.27 of the Act

- **Employees**, whether based in Queensland or another state

- **Contractors and subcontractors**, including those engaged offshore, for the duration of their engagement

- **Anyone else** affected by our work, including client and council personnel at sites we attend

Approximately half of our delivery capacity is contracted rather than employed. Contractors are
covered by this policy in full; engaging someone as a contractor does not reduce our duty to them.

## 3. Responsibilities

**The CEO** is accountable for work health and safety, for ensuring adequate resources are
allocated to it, and for exercising due diligence to keep up to date with WHS matters and verify
that our controls are in use.

**The COO** maintains this policy, records incidents and hazard reports, and coordinates
consultation with workers.

**All workers and contractors** must take reasonable care of their own health and safety and that
of others, comply with reasonable instructions and this policy, report hazards, incidents and
near misses promptly, and not undertake work they reasonably believe to be unsafe.

## 4. Hazards we manage, and how

### 4.1 Workstation ergonomics and display screen work

This is our dominant physical risk. All workers, including remote and contracted workers, are required to
set up a workstation with an adjustable chair providing lumbar support, the monitor at eye level
and at arm's length, and forearms level when typing. Workers supply that equipment themselves
under their engagement terms and are responsible for keeping it suitable. Where a worker cannot
resolve a workstation problem on their own, they are to raise it with the COO and we agree how it
will be addressed before the work continues. Workers are directed to take a short break from the
screen at least every hour.

### 4.2 Psychosocial hazards

Software delivery carries genuine psychosocial risk through deadline pressure, on-call
expectations, incident response and remote isolation. We manage this by:

- Setting delivery commitments against estimates provided by the people doing the work

- Not maintaining a formal after-hours on-call roster; out-of-hours production response is voluntary and recognised

- Holding regular one-to-one check-ins in which workload and pressure are a standing item

- Treating bullying, harassment, discrimination and sexual harassment as intolerable, with any report escalating directly to the CEO

- Maintaining a zero-tolerance position on domestic and family violence, and offering flexible arrangements and leave to any worker affected

### 4.3 Remote and isolated work

Most work is performed from home. We also hold shared office space at Burleigh Heads that is used
by appointment, where the building operator is responsible for the premises and its emergency
procedures apply. Workers must have a defined work area, working smoke alarms and safe electrical
fittings, and must maintain contact with the team during working hours. Home workspaces are
self-assessed rather than physically inspected; workers are required to report any hazard they
cannot resolve themselves.

### 4.4 Work-related travel and client sites

When attending a client, council or partner site, our workers comply with that organisation's
site induction, safety rules and emergency procedures, which take precedence over this policy for
the duration of the visit. Where a site presents a hazard our workers are not trained or equipped
for, they are to withdraw and escalate rather than proceed. Driving for work is to be undertaken
only when rested, licensed and unimpaired.

### 4.5 Electrical safety

Workers supply their own computing equipment and are responsible for keeping it in safe working
condition. Damaged leads, chargers and power boards must be taken out of use rather than worked
around.

## 5. Consultation

We consult workers on matters affecting their health and safety. Given our size, consultation is
direct rather than through an elected health and safety representative: WHS is a standing item in
one-to-one check-ins, and any worker may raise a WHS matter with the CEO or COO at any time,
including anonymously in writing. Where a change to work practices may affect health or safety, we
consult before implementing it. Should our workforce grow or a worker request one, we will
facilitate the election of a health and safety representative.

## 6. Incident reporting and investigation

All incidents, injuries, near misses and hazards must be reported to the COO as soon as
practicable, and in any event within 24 hours. Reports are recorded in an incident register
including date, people involved, description, immediate action and corrective action.

Every reported incident is reviewed to identify its cause and prevent recurrence. Corrective
actions are assigned to a named person with a due date and are tracked to completion.

**Notifiable incidents** — a death, serious injury or illness, or dangerous incident as defined by
the Act — must be reported to the CEO immediately, who will notify the relevant regulator
(Workplace Health and Safety Queensland on 1300 362 128, or the corresponding regulator in the
worker's state) without delay. The incident site must not be disturbed pending direction from the
regulator, except to make it safe or assist an injured person.

## 7. Workers' compensation and return to work

National Digital holds a WorkCover Queensland Accident Insurance Policy, **WSM260895388**, covering
Queensland workers. Workers based in other states are covered under that state's scheme;
Victorian coverage is arranged through Allianz as a WorkSafe Victoria agent.

Any worker injured at work is supported to make a claim, and we will not discourage or delay a
claim. Where a worker is fit for some duties, we will offer suitable duties consistent with
medical advice to support an early and durable return to work.

## 8. Training and induction

Every worker and contractor receives this policy at engagement and confirms they have read it.
Induction covers incident reporting, the workstation requirements in section 4.1, and who to
raise a concern with. Directors maintain currency with WHS obligations through periodic review of regulator
guidance.

## 9. Review

This policy is reviewed annually, and additionally after any notifiable incident, any change to
the states in which we employ workers, or any relevant change in legislation.

**Cameron Young**
Chief Executive Officer, National Digital
17 August 2026

## Legal documents

**This site**

- [Privacy Policy](/privacy/)
- [Website Terms of Service](/terms/)
- [Accessibility Statement](/accessibility/)

**Governance**

- [Governance and Credentials](/governance/)
- [Information Security and Privacy Statement](/governance/information-security-and-privacy/)
- [Quality Policy](/governance/quality-policy/)
- Work Health and Safety Policy — Current document
- [Environmental Policy](/governance/environmental-policy/)
- [Modern Slavery and Ethical Sourcing Statement](/governance/modern-slavery-and-ethical-sourcing/)

## This document

- Print this document
- [Markdown version](/okf/governance/work-health-and-safety-policy.md)

Questions about this document: legal@nationaldigital.com.au

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